1. Our Shipping Promise

At Pandorausshop, we understand that anticipation is part of the joy of receiving handcrafted jewelry. We are committed to delivering your carefully curated charms, bracelets, rings, necklaces, and earrings to you as efficiently and reliably as possible—no matter where in the world you are.

2. Global Complimentary Shipping

We proudly offer FREE standard shipping on every order worldwide. There is no minimum purchase requirement, and no hidden shipping fees at checkout. This is our way of making beautifully crafted jewelry accessible to all.

3. Order Processing

Once your order is placed and payment is confirmed, our team begins preparing your items with care. Our standard processing time is 1-3 business days (Monday through Friday, excluding public holidays). During peak seasons or promotional events, processing may occasionally extend to 4 business days. You will receive an order confirmation email immediately after purchase.

4. Shipping Methods & Delivery Estimates

All orders are shipped via trusted international carriers selected for their reliability and tracking capabilities. The total delivery timeframe—from the date your order is placed to the date it arrives at your doorstep—is estimated at 6 to 12 business days.

This estimate includes:

• Our 1-3 business day order processing period

• Transit time via our carrier partners

• Potential customs processing in your country

Please note that business days do not include weekends or public holidays in either the origin or destination country.

5. Shipping Destinations

We ship to virtually every country worldwide. If you are unable to select your country at checkout, please contact us at [email protected], and we will explore available options for you.

6. Order Tracking

Once your order leaves our studio, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package’s journey. Tracking updates typically become available within 24-48 hours after the carrier receives your package.

7. Customs, Duties & Import Taxes

While we cover all shipping costs, international shipments may be subject to import duties, taxes, or customs clearance fees levied by the destination country. These charges are the responsibility of the recipient and are not included in your order total. We declare all packages at their full value as required by international shipping regulations.

For information about potential fees in your country, we recommend contacting your local customs office before placing your order.

8. Shipping Address Accuracy

Please ensure your shipping address is entered completely and correctly at checkout, including apartment/suite numbers and postal codes. We are not responsible for delays, additional fees, or lost packages resulting from incorrect or incomplete addresses provided by the customer.

If you realize you’ve entered an incorrect address, contact us immediately at [email protected]. We will attempt to update the information only if the order has not yet been processed for shipping.

9. Delivery Issues

9.1 Failed Delivery Attempts

If a delivery attempt is made and fails (e.g., no one is available to sign, incorrect address), the carrier will typically leave a notice with instructions. It is the customer’s responsibility to follow up with the local carrier to arrange redelivery or pickup. Packages that are not retrieved may be returned to us, and any associated return shipping or restocking fees will be deducted from your refund.

9.2 Lost or Stalled Packages

If your tracking information shows no movement for more than 10 business days, or if the estimated delivery date has passed by more than 5 business days, please contact us at [email protected] with your order number. We will work with the carrier to initiate an investigation.

9.3 Damaged Upon Delivery

In the rare event your package arrives visibly damaged, please refuse delivery if possible. If you’ve already accepted it, contact us within 48 hours with photos of the damaged package and contents at [email protected]. We will arrange a replacement promptly.

10. Combined Shipments

If you place multiple orders within a short timeframe to the same address, we may combine them into a single shipment. You will receive separate tracking information for each order as they are processed.

11. Contact Information

For any questions regarding your order’s shipment:

Email: [email protected]
Response Time: We strive to reply within 24 hours on business days.