Customer Service Policy

 

At Pandorausshop, we believe every piece of handcrafted jewelry deserves to be paired with an experience that feels just as considered and personal. Our Customer Service Policy reflects our dedication to transparency, ease, and genuine care throughout your journey with us.

1. Our Promise to You

  • Quality You Can Trust: Each jewelry item is meticulously handcrafted and inspected before shipping.

  • Global Complimentary Shipping: Every order enjoys free shipping worldwide—no minimums, no hidden fees.

  • Transparent Communication: We keep you informed at every step, from order confirmation to delivery tracking.

2. How to Reach Us

For any questions, styling advice, or order support, our dedicated team is here to help:
📧 Email: [email protected]
⏰ Response Time: We aim to reply within 24 hours on business days (Monday–Friday, 9 AM–6 PM EST).

3. Shipping & Delivery

  • Processing Time: Orders are processed within 1–3 business days.

  • Free Worldwide Shipping: All orders are shipped free via trusted carriers. Tracking information is provided once your order is dispatched.

  • Delivery Estimates: Typically 5–15 business days internationally, depending on destination.

4. Returns & Exchanges

We want you to love every piece. If you’re not completely satisfied, we offer a 30-day return or exchange policy for items in unworn condition, with original packaging and tags intact.

  • Return Process: Please contact us at [email protected] to initiate a return. Return shipping costs are the customer’s responsibility, unless the item is faulty or incorrect.

  • Refunds: Refunds are issued to the original payment method within 7–10 business days after we receive the returned item.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or differs from what you purchased, please contact us within 7 days of delivery with photos and your order details. We will arrange a prepaid return label and promptly send a replacement or issue a full refund.

6. Order Modifications & Cancellations

Need to change or cancel an order? Contact us as soon as possible. We can accommodate requests only if the order has not yet entered the fulfillment stage.

7. Privacy & Security

Your personal and payment information is protected with SSL encryption. We do not share or sell your data. For full details, please review our Privacy Policy.

8. We Value Your Voice

Your feedback helps us grow and serve you better. Share your thoughts, stories, or suggestions with us at [email protected]—we truly listen.

A Final Word

At Pandorausshop, we see every interaction as part of your story. Our goal is not only to resolve issues but to nurture a relationship built on trust and appreciation.

Thank you for allowing us to be a small part of your world.

Last Updated: [Current Date]
— The Pandorausshop Team