Refund Policy for Pandorausshop

 

1. Our Refund Commitment

At Pandorausshop, we take pride in crafting each charm, bracelet, ring, necklace, and earring with meticulous attention to detail. We want you to love every piece you receive. If for any reason you're not completely satisfied with your purchase, our refund policy is designed to be straightforward and fair.

2. Eligibility for Refunds

To be eligible for a refund, your item must meet the following criteria:

  • Unworn Condition: The item must be in its original, unworn condition

  • Original Packaging: All original packaging, tags, and certificates must be included

  • Timeframe: The return request must be made within 30 days of delivery

  • Proof of Purchase: Valid order number or receipt is required

3. Non-Refundable Items

The following items cannot be refunded:

  • Items that show signs of wear, damage, or alteration

  • Personalized or custom-made jewelry

  • Items not in their original condition or missing components

  • Sale items (unless defective)

4. Return Process

Step 1: Contact Our Team

Before returning any item, please contact our customer service team at:
📧 [email protected]
Include your order number and reason for return. We'll provide you with a Return Merchandise Authorization (RMA) number and return instructions.

Step 2: Package Your Return

  • Securely package the item in its original packaging

  • Include all original documents, tags, and certificates

  • Clearly mark the RMA number on the outside of the package

  • We recommend using a trackable shipping service

Step 3: Ship Your Return

Ship the package to our return address (provided in your RMA email). Please note:

  • Return shipping costs are the customer's responsibility

  • We are not responsible for items lost or damaged in transit

  • Keep your shipping receipt until the refund is processed

5. Refund Processing

Once we receive and inspect your return, we will notify you via email about the status of your refund. If approved:

  • Refund Method: Refunds will be issued to the original payment method

  • Processing Time: Please allow 7-10 business days for the refund to appear in your account

  • Notification: You will receive an email confirmation when the refund is processed

Note: Original shipping costs are non-refundable. For orders that qualified for free global shipping, a standard shipping fee may be deducted from your refund.

6. Defective or Incorrect Items

If you receive a defective item or an item different from what you ordered:

  • Contact us within 7 days of delivery at [email protected]

  • Provide photos of the item and packaging

  • We will provide a prepaid return shipping label

  • Upon receipt, we will process a full refund or exchange, including any return shipping costs

7. Exchanges

We currently offer refunds rather than direct exchanges. To exchange an item:

  1. Return the original item for a refund following the standard return process

  2. Place a new order for the desired item on our website

8. International Returns

As a global retailer offering worldwide shipping, we accept international returns. Please note:

  • Customers are responsible for any customs duties or taxes incurred during return shipping

  • Refunds will be issued in the original currency of purchase

  • International returns may take longer to process (typically 2-3 weeks for delivery and inspection)

9. Late or Missing Refunds

If you haven't received your refund within 14 business days:

  1. Check your bank account or credit card statement again

  2. Contact your credit card company or bank, as processing times may vary

  3. If the issue persists, contact us at [email protected]

10. Special Considerations

Damaged in Transit:

If your item arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging. We will arrange a replacement or refund.

Lost Packages:

If your tracking shows delivered but you haven't received the package, contact your local post office first. If unresolved, contact us within 14 days of the marked delivery date.

11. Contact Information

For any questions about our refund policy or to initiate a return:

Email: [email protected]
Response Time: We aim to respond to all refund inquiries within 24 hours on business days.