Pandorausshop Accessibility Statement

 

Our Commitment to Accessibility

At Pandorausshop, we believe that beauty and self-expression through jewelry should be accessible to everyone. We are committed to ensuring digital accessibility for people of all abilities and are continually working to improve the user experience for every visitor to our website, pandorausshop.net.

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, a set of guidelines developed by the World Wide Web Consortium (W3C) to make web content more accessible to people with disabilities.

Our Ongoing Efforts

Our commitment to accessibility includes:

Website Design & Navigation

• Keyboard Navigation: Our website can be navigated using keyboard-only controls, without requiring a mouse

• Skip Navigation Links: We provide "skip to content" links to help screen reader users bypass repetitive navigation

• Consistent Layout: We maintain a consistent and predictable layout throughout our website

• Focus Indicators: Clear visual indicators for keyboard focus to help users track their location on the page

Content Accessibility

• Text Alternatives: We provide alternative text descriptions for meaningful images, including our jewelry products

• Text Resizing: Text can be resized up to 200% without loss of content or functionality using browser controls

• Color Contrast: We maintain sufficient color contrast between text and background elements

• Descriptive Links: We use descriptive link text that makes sense out of context

Multimedia & Interactive Elements

• Video Content: Where videos are present, we provide captions and transcripts

• Forms: Our forms include proper labels, instructions, and error messages

• Interactive Elements: All interactive elements are properly labeled and operable

Assistive Technology Compatibility

Our website is designed to be compatible with:

• Screen readers (JAWS, NVDA, VoiceOver)

• Screen magnification software

• Speech recognition software

• Keyboard-only navigation

• Various assistive technologies available on desktop and mobile devices

Areas for Improvement

We recognize that some areas of our website may present accessibility challenges. We are actively working to address the following:

• Further enhancing mobile accessibility features

• Improving form validation feedback

• Adding more detailed product descriptions for screen reader users

• Enhancing video content accessibility as we expand our multimedia offerings

Third-Party Content

While we strive to ensure accessibility across our entire website, some third-party content or integrations (such as social media feeds, certain payment gateways, or shipping calculators) may not fully meet our accessibility standards. We encourage third-party providers to prioritize accessibility and are selective about the partners we work with.

Feedback & Assistance

We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement:

Email: [email protected]
Subject Line: "Website Accessibility Feedback"

Please include:

• The specific page URL where you encountered difficulty

• A description of the issue

• Your contact information (if you would like a response)

• Any assistive technology you were using

We aim to respond to accessibility feedback within 2 business days and to provide a substantive response within 5 business days.

Alternative Access Methods

If you have difficulty accessing any content or functionality on our website, we offer the following alternatives:

Product Information & Ordering

• Phone Assistance: While we primarily operate online, we can provide product information and assist with ordering via email support

• Text Descriptions: We can provide detailed text descriptions of any product upon request

• Alternative Formats: We can provide information in alternative formats upon request

Customer Service

• Extended Email Support: Our customer service team is trained to provide detailed, accessible assistance via email

• Plain Language Explanations: We can simplify complex information upon request

• Step-by-Step Guidance: We provide clear, sequential instructions for all processes

Training & Awareness

Our team members receive regular training on:

• Digital accessibility principles

• Creating accessible content

• Using assistive technologies for testing

• Understanding the diverse needs of our customers

Accessibility Standards Compliance

We are working toward compliance with the following standards:

• WCAG 2.1 Level AA: Our primary target standard

• ADA Title III: Applicable requirements for public accommodations

• Section 508: U.S. federal requirements for electronic and information technology

Continuous Improvement

Accessibility is an ongoing effort at Pandorausshop. We are committed to:

• Regular Audits: Conducting quarterly accessibility audits of our website

• User Testing: Involving people with disabilities in our testing process

• Staff Training: Continuing education for our team on accessibility best practices

• Technology Updates: Implementing accessibility improvements with each website update

Limitations & Alternatives

Despite our best efforts, some content may not yet be fully accessible. If you encounter an accessibility issue that prevents you from accessing information or completing a purchase:

1. Contact Us Immediately: Email [email protected] for assistance

2. We Will Provide: An accessible alternative or workaround within 2 business days

3. Escalation: If we cannot immediately resolve the issue, we will provide a timeline for resolution

Contact Information

For all accessibility-related inquiries:

Email: [email protected]
Response Time: Within 24 hours on business days
Business Hours: Monday-Friday, 9:00 AM - 6:00 PM EST

Acknowledgments

We would like to acknowledge and thank the accessibility community for their guidance and feedback. Special thanks to the Web Accessibility Initiative (WAI) and all organizations working to make the digital world more inclusive.